Scope: Z-Lounge website inquiries, sales administration and logistics handled by De La Puerta Medical Consulting Inc.
Effective date: October 15, 2026
1. Who is responsible?
De La Puerta Medical Consulting Inc.
2505 Whispering Palms Loop
Chula Vista, CA 91915, United States
Privacy contact: Dr. Ramón De La Puerta
Email: admin@zlounge.com.mx
De La Puerta Medical Consulting Inc. (“we,” “us” or “our”) handles marketing, sales administration and logistics for the clinic operated by ZNGX International SA de CV. This policy explains our handling of information related to those administrative activities.
We do not collect or maintain patient medical records. Clinical records and treatment-related privacy obligations belong to the responsible clinical provider. This policy does not replace the clinic’s privacy notice or consent to treatment.
2. Information we handle
- Contact and inquiry information: name, email address, phone number, messages and communication preferences.
- Sales and logistics information: consultation or appointment coordination, quotations, sales follow-up, invoices, transaction records and travel or service arrangements you request.
- Website information: technical information such as IP address, browser or device details, referring sources, pages viewed and interactions collected through website services and analytics.
Our administrative records are maintained in Zoho and QuickBooks. The Meta contact form prepared for our advertising requests name, email and phone; it does not request medical screening information.
Please do not send medical records, diagnostic images, identity-document copies or full payment-card details through advertising lead forms or public social-media comments. Clinical documents should be directed to the clinic through its designated process. If you send sensitive information to us unintentionally, contact our privacy email so we can arrange appropriate handling.
3. How we use information and contact you
We use administrative information to answer inquiries, follow up on requested services and quotations, coordinate appointments and logistics, maintain sales and accounting records, respect communication preferences, protect our systems and meet applicable legal obligations.
We may contact you about your inquiry and related services using the details you provide. You may ask us to stop nonessential sales follow-up by emailing admin@zlounge.com.mx or using an unsubscribe option where one is provided. Required billing, service or legal communications may continue when necessary.
Where a communication or use requires additional permission, we must obtain that permission before proceeding. Submitting an inquiry does not itself constitute consent to medical treatment, clinical research, publication of a testimonial or unrestricted promotional messaging.
4. Access, service providers and disclosures
Within our company, only Dr. Ramón De La Puerta has access to the administrative records in Zoho and QuickBooks. Zoho and Intuit, the provider of QuickBooks, also process information as technology service providers under their applicable terms. Sole internal access does not mean that the cloud service providers never process the information.
We may provide relevant administrative details to ZNGX International SA de CV and to transport, accommodation or other service providers when needed to arrange services you request. Disclosures must be limited to the purpose and information needed, with additional permission obtained where required. We may also disclose information when legally required or necessary to establish or defend legal rights.
We do not sell our sales and logistics contact lists. Website analytics and advertising-platform data flows are described separately below. Those data flows must be assessed independently of whether a business sells customer lists.
Meta, Google and other external platforms process information under their own privacy terms when you use their services. This policy does not control their independent practices.
5. Website analytics, cookies and browser privacy signals
The website loads Google Analytics through Site Kit. Site Kit’s settings report a linked Google Ads account. The site also loads WordPress/Jetpack-related and hosting analytics scripts and may display third-party content such as maps, videos or reviews. These services may receive device and usage information and may use cookies or similar technologies.
Do Not Track and Global Privacy Control: automatic handling of these browser signals has not been verified for the current website or its third-party integrations. We therefore do not represent that enabling a signal automatically stops every analytics or advertising disclosure on this site. This disclosure does not waive any privacy rights or obligations that apply.
You can use browser settings to restrict cookies and the privacy controls offered by the relevant platforms. You may also contact us directly to make an inquiry or exercise a privacy request. An email request is not a substitute for any browser-signal or opt-out mechanism that applicable law requires us to implement.
6. Retention
We will review inquiry records after 24 months without meaningful interaction. Records no longer needed will be deleted or de-identified, unless an ongoing requested service, a transaction, a legal obligation or a documented dispute requires retention.
Meaningful interaction includes an inquiry, a substantive reply, a consultation, a service request or a transaction. Email opens or ad impressions alone do not restart this period. Inactive records will be reviewed at least quarterly.
Invoices, payment and accounting records will be kept for the periods required by applicable obligations, with the schedule confirmed by our accountant. Minimal opt-out records may be retained to avoid contacting someone who has asked us to stop. Necessary backup or legal-hold copies may remain until their applicable retention period ends.
This schedule concerns administrative records. It does not set or shorten the clinic’s medical-record retention obligations.
7. Privacy requests and choices
Send requests to admin@zlounge.com.mx, addressed to Dr. Ramón De La Puerta, with the subject “Privacy request.” Include your name, a way to respond and a description of your request. Please do not attach identity documents or medical records to the initial email; we will explain any proportionate verification step needed.
You may ask to review or correct administrative information, delete it where permitted, restrict its use or disclosure, withdraw consent, or stop optional follow-up. Where applicable, these requests include rights of access, rectification, cancellation and opposition (ARCO). Available rights, response periods and exceptions depend on the law that applies.
We will explain the outcome, any lawful limit and any applicable appeal or escalation route. Withdrawing consent does not undo prior lawful processing and may prevent coordination of a service that requires the information. You may contact the relevant privacy regulator if your concerns remain unresolved.
Requests concerning medical records should be directed to the responsible clinic. We can help identify the appropriate administrative contact without asking you to send those records to us.
8. International processing and safeguards
Administrative coordination may involve the United States and Mexico. Technology providers may process information in other countries, where legal protections and government-access rules may differ. Transfers must follow the stated purpose and the safeguards or permissions required for the situation.
Access within our company is limited as described above. Appropriate account, device and service-provider safeguards must be maintained for the information handled. No communication or storage method is entirely risk-free. This notice does not certify any particular security standard or claim HIPAA compliance.
9. Children and policy updates
Advertising inquiry forms are intended for adults. A parent or legally authorized representative should coordinate administrative inquiries concerning a minor. Medical information about a minor belongs in the clinic’s appropriate intake process.
Approved updates will be posted on the website with a revised date. Additional notice or consent will be provided before a new use when required. Privacy questions may always be directed to admin@zlounge.com.mx.